Job Description
Launch your tech career in Dallas with NO EXPERIENCE REQUIRED! We're urgently hiring motivated individuals for our paid training program at Nexus Solutions Inc. Join a dynamic team where you'll gain industry certifications and hands-on experience in IT support, network troubleshooting, and cybersecurity fundamentals. Our 8-week paid training program includes mentorship from industry experts and guaranteed placement upon completion. Enjoy competitive benefits, growth opportunities, and a supportive environment designed to help you succeed. Don't miss this chance to transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using established protocols
- Document troubleshooting steps and customer interactions in CRM systems
- Collaborate with senior technicians to escalate complex problems
- Participate in continuous training to master new technologies
- Maintain accurate inventory of IT assets and equipment
- Adhere to security policies and data protection standards
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent (technical certification a plus)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn and adapt to new technologies
- Valid driver's license (for occasional site visits)