Job Description
Launch your IT career with our comprehensive paid training program! Innovate Solutions Group is urgently hiring Entry-Level Tech Support Specialists in Albuquerque, NM. No prior experience required – we provide hands-on training in network troubleshooting, hardware diagnostics, and customer service. Join our dynamic team where growth opportunities are abundant and career advancement is accelerated. Enjoy competitive benefits, flexible scheduling, and a supportive environment designed for newcomers to the tech industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document customer interactions and ticket resolution in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct equipment setup and configuration for new users
- Deliver exceptional customer service with clear communication
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Willingness to learn technical concepts through structured training
- Customer service mindset with patience and empathy