Job Description
Launch your tech career with our paid training program! NexusTech Solutions is seeking motivated Entry-Level Tech Support Specialists in San Jose and remote roles. No prior experience required – we provide comprehensive hands-on training to transform you into a confident IT professional. Join our innovative team and gain exposure to cutting-edge technologies while delivering exceptional customer support. This is your gateway to a thriving career in the heart of Silicon Valley.
Responsibilities
- Provide remote technical assistance to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues following company protocols
- Document support tickets and maintain detailed case records
- Collaborate with senior engineers on complex problem-solving
- Participate in bi-weekly training sessions to expand technical knowledge
- Contribute to knowledge base articles and troubleshooting guides
- Support system monitoring and proactive maintenance tasks
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Self-motivated with strong attention to detail
- Reliable internet connection for remote work