Job Description
Launch your tech career with our comprehensive paid training program! InnovateTech Solutions is seeking motivated individuals for our Entry-Level Tech Support Specialist role in San Jose with remote flexibility. No prior experience required – we provide all necessary training to build your skills in network troubleshooting, customer support, and IT fundamentals. Join our dynamic team and gain hands-on experience while earning a competitive salary.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network connectivity issues
- Document cases accurately in CRM systems
- Collaborate with senior technicians to resolve complex problems
- Complete company certification training modules
- Adhere to security protocols and data protection standards
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Willingness to complete paid certification training
- No technical experience necessary – we train you!