Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Boston! We're urgently hiring motivated individuals with paid training to launch your tech career. This immediate hire opportunity offers competitive compensation, growth pathways, and hands-on experience with cutting-edge systems. No prior experience required – we provide comprehensive training to ensure your success from day one.
What We Offer:
- Full paid training program (4 weeks)
- Immediate start date
- Health benefits and 401(k)
- Clear career advancement track
- Collaborative tech environment
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install/configure hardware/software across enterprise systems
- Troubleshoot network connectivity and security issues
- Document support tickets and maintain knowledge base
- Assist with user onboarding and system migrations
- Collaborate with senior engineers on complex solutions
- Participate in after-hours on-call rotation (rotational)
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting mindset
- Strong customer service orientation
- Ability to learn technical systems quickly
- Excellent verbal/written communication skills
- Valid driver's license (for occasional on-site visits)
- Pass background/drug screening