Job Description
Launch your career in IT with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals in Raleigh, NC to join our team as Entry-Level Tech Support Specialists. No prior experience required – we'll equip you with all the skills needed to succeed. Enjoy competitive pay, comprehensive benefits, and clear growth pathways into cybersecurity, cloud computing, and network administration. Our Raleigh hub offers a collaborative environment where you'll learn from industry experts while making a tangible impact on cutting-edge projects.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues following company protocols
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Participate in weekly training sessions to master new technologies
- Contribute to knowledge base articles and process improvements
- Maintain security compliance standards during all support activities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn new systems
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic familiarity with Windows/Mac operating systems
- Willingness to obtain industry certifications (provided)
- Must pass background check and drug screening