Job Description
Join TechNova Solutions Inc. as an Entry-Level IT Support Specialist and launch your career in Baltimore's thriving tech hub! We're urgently seeking motivated individuals passionate about technology and customer service. You'll gain hands-on experience with cutting-edge systems while supporting diverse clients across Maryland. Our collaborative environment offers mentorship, growth opportunities, and competitive benefits. Help us innovate while building your professional foundation in one of America's most vibrant cities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT processes and maintain service desk tickets
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on company systems and applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid US driver's license required