Job Description
Launch your career in technology with our comprehensive paid training program! InnovateTech Solutions is urgently hiring motivated individuals with no prior experience for our Entry-Level Tech Support Specialist role in San Francisco. This full-time position includes 4 weeks of paid hands-on training covering troubleshooting, customer service, and system administration. Join our dynamic team and gain valuable skills while earning competitive compensation.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Full-time position with benefits after training completion
- Clear career progression path to senior roles
- Collaborative team environment with mentorship
- Modern downtown San Francisco location
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues following training protocols
- Document support cases in CRM system
- Collaborate with senior technicians on complex issues
- Maintain accurate customer records and ticket logs
- Participate in ongoing skills development sessions
- Adhere to company security and privacy standards
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts through training
- Reliable transportation to downtown San Francisco office
- Positive attitude and team player mentality