Job Description
Launch your career in technology with our comprehensive paid training program! TechStart Academy is seeking motivated entry-level candidates for our Tech Support Specialist role in Atlanta, GA. No prior experience required – we provide all necessary training to build foundational IT skills in networking, cybersecurity, and cloud technologies. Our immersive 8-week bootcamp combines hands-on labs with mentorship from industry experts, ensuring you're job-ready upon completion. Join a dynamic team supporting Fortune 500 clients while growing your technical expertise and earning competitive benefits including health insurance, 401(k), and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, chat, and remote access
- Document troubleshooting processes and maintain detailed incident logs
- Collaborate with senior engineers to resolve complex system outages
- Conduct user training on new software implementations
- Monitor network performance using diagnostic tools like SolarWinds
- Assist in maintaining cybersecurity protocols and access controls
- Participate in daily stand-up meetings and sprint planning sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown Atlanta facility
- Must pass background check and drug screening