Job Description
Join our award-winning tech team as an Entry-Level IT Support Specialist with comprehensive paid training! We're urgently hiring motivated individuals in Albuquerque to launch their careers in technology. No prior experience required – we provide hands-on training in network security, system administration, and customer support. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways. Work in a collaborative environment with cutting-edge technology and mentorship from industry experts. Perfect for recent graduates or career changers seeking stability and growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document solutions in IT service management systems
- Collaborate with senior engineers on complex system outages
- Participate in rotational training modules covering networking, security, and cloud fundamentals
- Assist with inventory management and asset tracking
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening