Job Description
Launch your tech career with comprehensive paid training at NexusTech Solutions! We're seeking motivated entry-level professionals to join our award-winning IT support team in San Francisco. No prior experience required – we provide all necessary certifications and hands-on training to transform you into a certified IT specialist.
Our 12-week immersive program covers cloud computing, network security, and system administration. Upon completion, you'll join our client-facing support team working with Fortune 500 companies. Enjoy competitive benefits, career advancement pathways, and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote tools
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain cloud infrastructure (AWS/Azure)
- Document technical issues and resolutions in service desk systems
- Collaborate with senior engineers on complex troubleshooting
- Participate in bi-weekly skills development workshops
- Support cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation for occasional on-site visits