Job Description
Join our award-winning tech team in Seattle and launch your career with comprehensive paid training! We're urgently hiring motivated individuals for our remote Entry-Level Tech Support Specialist positions. No prior experience required – we provide everything you need to succeed through our 4-week paid training program. Enjoy competitive benefits, flexible remote work, and immediate start dates.
Why Choose Us? Industry-leading onboarding, career advancement opportunities, and a supportive work culture focused on growth. Perfect for career changers, recent graduates, or anyone seeking a stable tech career path.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues using diagnostic tools
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex escalations
- Complete certification training modules weekly
- Adhere to SLA metrics and customer satisfaction standards
- Participate in team knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities
- Excellent written and verbal communication
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote environment
- Willingness to learn new technologies
- Customer service mindset