Job Description
Launch your career in technology with our comprehensive training program! TechStart Innovations is seeking motivated individuals for entry-level tech support roles in Charlotte, NC. No prior experience required – we provide all necessary training to help you succeed in the fast-growing IT sector. Join our collaborative team and gain valuable skills while supporting cutting-edge technology solutions for our diverse client base. This position offers clear growth pathways into specialized tech roles with competitive benefits and ongoing professional development opportunities.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Document and troubleshoot technical problems following company protocols
- Install, configure, and maintain computer systems and peripherals
- Train end-users on new technology implementations
- Collaborate with senior team members to resolve complex issues
- Monitor system performance and report anomalies
- Participate in ongoing skills training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Valid North Carolina driver's license (if required for site visits)