Job Description
Launch Your Career in Technology with Us!
We are seeking enthusiastic and motivated individuals to join our team as Entry Level Tech Support Representatives. In this role, you will be the first point of contact for our clients, ensuring they receive top-notch service and technical guidance. We do not require prior experience—just a hunger to learn and grow.
Why You'll Love Working Here:
- Career Growth: Clear pathways from Entry Level to Management.
- Full Training: Learn industry-standard skills on the job.
- Modern Environment: Collaborative office in the heart of Minneapolis.
What You Will Do:
Our team is dedicated to solving complex problems simply. As an Entry Level Specialist, you will:
- Assist customers with product inquiries and technical troubleshooting via phone and email.
- Diagnose hardware and software issues and provide step-by-step solutions.
- Learn and utilize our proprietary CRM software to track customer interactions.
- Collaborate with senior technicians to refine your problem-solving skills.
- Provide feedback to the product team to help improve our offerings.
Responsibilities
- Communicate effectively with diverse clients to resolve technical inquiries.
- Troubleshoot and diagnose basic software and hardware connectivity issues.
- Document all customer interactions and solutions in the internal database.
- Stay updated on product features and technical updates to provide accurate information.
- Escalate complex issues to senior support staff while maintaining customer satisfaction.
Qualifications
- High school diploma or GED required.
- Basic understanding of computer operating systems is preferred.
- Strong customer service orientation and patience.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).