Job Description
We are looking for a motivated Entry Level Customer Service Representative to join our fast-paced team in Fresno, CA. This is an immediate hire opportunity for individuals looking to kickstart their career in the tech industry. You will be the first point of contact for our clients, providing technical support and ensuring a seamless user experience.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $17.50 and $22.00 per hour based on performance.
- Growth Opportunities: Clear pathways for advancement into senior technical roles.
- Modern Environment: Work in a collaborative, tech-forward office space.
If you are a problem solver with great communication skills, we want to meet you!
Responsibilities
- Resolve incoming customer inquiries via phone, email, and live chat.
- Troubleshoot basic technical issues and guide users through solutions step-by-step.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with the technical team to escalate complex issues when necessary.
- Provide exceptional service to maintain high customer satisfaction scores.
- Learn and utilize our internal software tools efficiently to improve workflow.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High school diploma or equivalent required.
- Familiarity with computers, internet browsers, and basic software is a plus.
- Excellent verbal and written communication skills.
- A friendly, patient, and professional demeanor.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation is required.