Job Description
Join our award-winning team with comprehensive paid training and weekly paychecks! InnovateTech Solutions is seeking motivated individuals for our entry-level Tech Support Specialist program. No prior experience required – we provide hands-on training in network diagnostics, customer service, and cloud technologies. Enjoy competitive hourly wages, flexible scheduling, and opportunities for advancement to full-time roles. Work in our vibrant downtown San Francisco office with modern amenities and a supportive culture.
Responsibilities
- Complete intensive 4-week paid training program covering IT fundamentals
- Provide technical support via phone, email, and chat for enterprise clients
- Diagnose hardware/software issues using diagnostic tools and documentation
- Document support tickets accurately in CRM systems
- Collaborate with senior technicians on complex troubleshooting
- Adhere to security protocols and company SLAs
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent communication skills (written and verbal)
- Ability to learn technical concepts quickly
- Flexibility to work rotating shifts (including weekends)
- Valid California ID required for background check
- Must pass pre-employment assessment