Job Description
Launch your tech career with TechFlow Solutions! We're seeking passionate entry-level IT Support Specialists to join our Sacramento team. This role offers hands-on experience with cutting-edge technology while supporting enterprise clients in a collaborative environment. You'll gain invaluable skills in network administration, cybersecurity fundamentals, and client-facing technical support—perfect for recent graduates or career changers ready to thrive in Sacramento's growing tech scene.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and network infrastructure
- Document service tickets using ITSM software (ServiceNow/Jira) with detailed resolution notes
- Assist with cybersecurity protocols including access management and vulnerability assessments
- Train end-users on new technologies and best practices for digital security
- Collaborate with senior engineers on system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS) and Microsoft Office 365
- Customer service mindset with strong written/verbal communication skills
- Ability to troubleshoot hardware issues (printers, workstations, peripherals)
- CompTIA A+ or similar certification preferred (training provided)
- Valid driver's license for occasional on-site client visits