Job Description
Join TechSolutions Inc., Oklahoma's leading tech innovator, as we revolutionize digital experiences across the region. We're seeking passionate entry-level talent to launch your career in our dynamic IT Support team. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts in a collaborative environment. Shape the future of technology while building your professional foundation in Oklahoma's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Install, configure, and troubleshoot Windows/macOS environments
- Document IT procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on system upgrades and security protocols
- Manage helpdesk ticketing system with SLA adherence
- Assist with onboarding new employees and equipment setup
- Participate in IT asset management lifecycle
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Understanding of network fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation