Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate, tech-savvy individuals to provide exceptional technical support to our growing client base. This full-time role offers comprehensive training, mentorship, and clear pathways for career advancement within our rapidly expanding organization. Enjoy a collaborative environment where innovation thrives, and gain hands-on experience with cutting-edge systems while making tangible impact.
Responsibilities
- Provide first-level technical support via phone, email, and remote access for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, peripherals, and network devices
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with onboarding new employees including setup of workstations and accounts
- Conduct routine system maintenance and security updates
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with ability to diagnose technical issues methodically
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation for occasional on-site visits