Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in San Francisco. No experience required – we provide comprehensive training to transform your potential into professional expertise. As a cornerstone of our IT operations, you'll ensure seamless technology experiences for our innovative clients while growing your skills in a collaborative environment. If you're tech-savvy, customer-focused, and eager to learn, this is your gateway to a thriving career in San Francisco's booming tech scene.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk tickets with ticketing systems (e.g., Jira, ServiceNow)
- Document solutions in knowledge base for team reference
- Assist with onboarding new employees and equipment setups
- Collaborate with senior engineers on complex technical challenges
- Participate in weekly training sessions to expand technical skills
Qualifications
- High school diploma or equivalent; tech certifications a plus
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to learn new technologies through training