Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Raleigh's thriving tech hub! We're seeking motivated recent graduates with a passion for technology to deliver exceptional IT services to our dynamic client base. This full-time role offers comprehensive training, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're ready to transform your academic knowledge into practical expertise and grow with a forward-thinking company, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network equipment
- Document incident reports, solutions, and asset information in ITSM systems
- Collaborate with cross-functional teams to implement security protocols and best practices
- Assist with onboarding new employees and equipment deployment
- Participate in system upgrades and maintenance projects
- Contribute to knowledge base articles and training materials
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation