Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals in Jacksonville, FL with paid training to launch your IT career. No prior experience required – we provide comprehensive hands-on training to transform your passion for technology into professional expertise. Enjoy competitive pay, full benefits, and a clear growth path within our award-winning organization.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents and solutions using ticketing systems
- Collaborate with senior engineers on complex problems
- Contribute to knowledge base articles and training materials
- Participate in rotational training modules across IT domains
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- CompTIA A+ certification (training provided)