Job Description
Launch your career in Portland's booming tech scene with InnovateTech Solutions! We're seeking motivated Entry-Level Tech Support Specialists to join our dynamic team. No prior experience required—our comprehensive paid training program equips you with industry-leading skills in cloud computing, cybersecurity, and system administration. Enjoy competitive benefits, flexible work arrangements, and clear growth paths into senior roles. Join us in building the future of technology while thriving in Portland's vibrant culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using ticketing systems
- Document troubleshooting steps and maintain accurate case records
- Collaborate with senior engineers on complex technical escalations
- Participate in weekly training sessions covering emerging technologies
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic computer literacy (Windows/Mac OS, internet navigation)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Valid driver's license and reliable transportation
- Pass background check and pre-employment screening