Job Description
Join our dynamic team in Washington DC with immediate start dates and full paid training! InnovateDC Solutions is urgently hiring motivated individuals for our Entry-Level Tech Support Specialist role. No prior experience required – we provide comprehensive paid training covering hardware diagnostics, software troubleshooting, and customer service excellence. Work in our modern downtown offices with flexible schedules and career advancement opportunities. Perfect for recent graduates or career changers looking to break into the tech industry.
Why Join Us?
- Full 6-week paid training program ($20/hour during training)
- Direct hire position with benefits (health insurance, 401k)
- Collaborative team environment with mentorship
- Opportunities for specialization (cloud, security, networking)
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document troubleshooting steps and solutions
- Collaborate with senior engineers on complex cases
- Conduct system updates and maintenance tasks
- Participate in ongoing training to stay current with technologies
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Basic computer literacy (Windows, macOS, Office Suite)
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation to downtown DC office
- Must be available for immediate start (within 2 weeks)