Job Description
Join InnovateTech Solutions as an Entry-Level Tech Support Specialist and kickstart your career in IT with our comprehensive paid training program! No prior experience required – we provide all the tools and guidance you need to succeed. Immediate hire opportunity for motivated individuals ready to grow in Portland's thriving tech scene.
Our 6-week paid training covers essential IT fundamentals, troubleshooting techniques, and customer service excellence. Upon completion, you'll transition into a full-time role supporting enterprise clients with cutting-edge technology solutions. Enjoy competitive benefits, career advancement pathways, and a collaborative work environment that values continuous learning.
Responsibilities
- Provide tier-1 technical support to enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using company-provided methodologies
- Document support tickets and maintain accurate case records in CRM systems
- Collaborate with senior technicians during complex troubleshooting scenarios
- Contribute to knowledge base documentation and process improvements
- Participate in ongoing skill development sessions and certification programs
Qualifications
- No prior IT experience required – open to all backgrounds
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation
- Passion for technology and willingness to learn new systems