Job Description
Are you ready to launch a successful career in Information Technology?
InnovateTech Solutions is looking for ambitious, entry-level individuals to join our team as Technical Support Representatives in Wichita, KS. We are an immediate hire facility dedicated to providing top-tier service to our clients. If you are a quick learner with a passion for solving problems and a desire to grow, this is the perfect opportunity for you.
We offer a dynamic work environment where your contributions matter. As a new hire, you will receive industry-leading training and mentorship from experienced professionals. Join us and become part of a team that values innovation, integrity, and employee development.
Responsibilities
- Client Assistance: Provide exceptional technical support to customers via phone, email, and chat to resolve hardware and software issues.
- Problem Resolution: Diagnose technical problems efficiently and implement effective solutions to ensure customer satisfaction.
- Documentation: Maintain accurate and detailed logs of all customer interactions, inquiries, and resolutions in our CRM system.
- System Navigation: Navigate complex internal databases and software platforms to retrieve information and update customer accounts.
- Process Improvement: Identify trends in customer issues and suggest improvements to help desk protocols.
- Team Collaboration: Work effectively with the wider IT team to escalate complex tickets and share knowledge.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: No prior technical experience is necessary; we value potential and attitude over experience.
- Computer Literacy: Basic comfort with computers, operating systems, and the internet is essential.
- Communication: Strong verbal and written communication skills with a patient and professional demeanor.
- Reliability: Ability to work full-time hours, including weekends and holidays, as required by the support schedule.
- Soft Skills: Strong problem-solving skills and the ability to remain calm under pressure.