Job Description
Join our dynamic team as an Entry-Level Tech Support Associate at Digital Growth Labs! We're seeking motivated individuals with a passion for technology to provide exceptional customer service and technical solutions. No prior experience required – we provide comprehensive paid training to launch your career in IT support. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of New York City.
What We Offer:
- 4-week paid training program covering hardware/software troubleshooting
- Mentorship from senior technicians
- Clear career advancement path to specialist roles
- Comprehensive benefits package (health/dental/vision)
- Flexible work arrangements post-training
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases in ticketing systems with detailed notes
- Provide remote and on-site technical support as needed
- Collaborate with cross-functional teams to resolve complex issues
- Stay updated on emerging technologies through ongoing training
- Maintain positive customer relationships through professional communication
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and critical thinking skills
- Excellent verbal and written communication abilities
- Customer service mindset with patience and empathy
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client visits