Job Description
Welcome to Apex Digital Solutions, where innovation meets opportunity. We are currently seeking a motivated Entry Level Technical Support Specialist to join our growing team in Tampa, Florida. This is a fantastic opportunity for recent graduates or career changers looking to launch a rewarding career in Information Technology.
As an Entry Level Support Specialist, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring our systems run smoothly. We provide comprehensive training and mentorship, so no prior experience is necessary—just a passion for learning and a desire to help others.
Why Join Us?
- Fast-Growth Environment: Work for a company expanding its footprint in Tampa and the Southeast.
- Comprehensive Training: We invest in our team with paid on-the-job training programs.
- Clear Career Path: Numerous opportunities for advancement into Senior Tech roles.
We are open to candidates who are willing to relocate or work remotely from North Carolina or other states. If you are ready to kickstart your career, apply today!
Responsibilities
- Diagnose and troubleshoot hardware and software issues for end-users.
- Provide clear, friendly, and professional technical support via phone, email, and remote desktop tools.
- Log and manage technical support tickets in our CRM system.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Collaborate with senior IT staff to develop standard operating procedures.
- Stay updated on the latest technology trends to provide accurate information to clients.
Qualifications
- High School Diploma or GED required; Associate's or Bachelor's degree in IT, Computer Science, or related field is a plus.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Strong verbal and written communication skills.
- Basic understanding of Microsoft Office Suite and operating systems (Windows/Mac).
- Ability to work independently as well as part of a collaborative team.
- Valid driver’s license (for occasional onsite support tasks).