Job Description
We're urgently hiring motivated individuals for our Entry-Level Tech Associate program in Charlotte, NC! No prior experience required – we provide comprehensive paid training to launch your career in technology. Join our dynamic team and gain hands-on experience with cutting-edge systems while earning competitive compensation.
This unique opportunity combines classroom training with real-world project experience. You'll work alongside industry experts to develop skills in network infrastructure, cybersecurity fundamentals, and cloud technologies. Our accelerated 12-week training program ensures you're job-ready with certifications that boost your marketability.
Full benefits package included: health insurance, 401(k) matching, paid time off, and career advancement opportunities. Relocation assistance available for qualified candidates outside the Charlotte metro area.
Responsibilities
- Complete intensive paid training in IT infrastructure, security protocols, and cloud platforms
- Provide tier-1 technical support to enterprise clients via phone and remote access
- Document technical issues using ticketing systems and knowledge bases
- Collaborate with senior engineers on network monitoring and system maintenance
- Participate in cross-departmental projects to develop troubleshooting expertise
- Maintain compliance with industry standards and security best practices
- Contribute to process improvement initiatives for support workflows
Qualifications
- No experience required; recent graduates and career changers encouraged
- High school diploma or equivalent; associate/bachelor's degree preferred
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving aptitude and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Must pass background check and drug screening