Job Description
Are you looking to kickstart your career in a fast-paced, dynamic environment? Denver Tech Solutions is currently seeking a motivated Entry Level Support Associate to join our growing team. We believe in nurturing talent from the ground up, which is why we offer comprehensive on-the-job training for all new hires.
In this role, you will serve as the first point of contact for our clients, ensuring they receive the highest level of service. You will have the opportunity to develop essential skills in communication, problem-solving, and technical support. This is a fantastic opportunity for recent graduates or anyone looking to break into the corporate world without prior experience.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues to provide effective solutions.
- Document customer interactions and feedback accurately in our internal CRM system.
- Collaborate with senior team members to learn best practices for customer retention.
- Assist in maintaining a clean and organized workspace and digital filing systems.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent is required.
- Excellent verbal and written communication skills with a friendly demeanor.
- Basic computer literacy and familiarity with web browsers.
- A strong desire to learn and adapt to new technologies quickly.
- Ability to work in a fast-paced environment with a positive attitude.
- Reliable internet connection is essential for remote/hybrid work.