Job Description
Join Detroit's fastest-growing tech company as an Entry-Level Customer Service Representative! No experience required—we provide comprehensive training to launch your career. Work in a dynamic downtown Detroit office with competitive benefits, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about helping others. Apply today and transform your future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex customer concerns
- Continuously improve product knowledge through training modules
- Meet daily performance metrics for response time and customer satisfaction
- Contribute to team initiatives and process improvements
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent (college students welcome)
- Strong communication skills and ability to work in a team
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliability and punctuality for scheduled shifts
- Ability to adapt in a fast-paced, evolving environment