Job Description
Join TechNova Solutions' award-winning team as an Entry Level Remote Tech Specialist! We're urgently hiring motivated individuals to launch their careers in IT support and digital innovation. This is your golden ticket to gain hands-on experience with cutting-edge technologies while enjoying 100% remote flexibility. Start tomorrow with our accelerated onboarding program!
Why TechNova? We pride ourselves on nurturing talent through mentorship programs, professional development stipends, and rapid career progression paths. Our inclusive culture celebrates diverse perspectives and offers unparalleled work-life balance.
What You'll Gain:
- Industry-recognized IT certifications
- Virtual team-building events and tech talks
- Flexible scheduling with core hours 10 AM - 3 PM CT
- Comprehensive health benefits from Day 1
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues using diagnostic tools
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex problem-solving
- Conduct remote system installations and configurations
- Participate in 24/7 rotational on-call duties (1 week/month)
- Maintain knowledge base articles and training materials
- Complete quarterly skill assessments and training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with OS familiarity (Windows/Mac)
- Customer service experience or strong communication skills
- Ability to troubleshoot logical problems methodically
- Self-motivated with excellent time management
- Reliable high-speed internet connection
- Willingness to obtain CompTIA A+ within 6 months
- No experience required - we train passionate beginners!