Job Description
Welcome to Boston Tech Solutions, where we are leading the charge in innovative customer engagement. We are hiring now and looking for passionate individuals to join our team as Entry Level Remote Customer Success Specialists. This is the perfect opportunity for anyone looking to kickstart their career in the tech industry with no prior experience required.
We are remote-first and offer the flexibility to work from home in Boston, MA (or anywhere in the USA). We guarantee a start date of tomorrow for the right candidate, providing comprehensive paid training to ensure your success from day one.
Why You Should Apply
- Immediate Start: Onboarding begins as soon as you accept the offer.
- Zero Experience Necessary: We train you on our proprietary systems and communication protocols.
- Competitive Pay: Earn a salary of $22 - $28 per hour with performance bonuses.
Responsibilities
- Manage and respond to incoming customer inquiries via email, chat, and phone with a focus on empathy and speed.
- Accurately input and update customer data into our CRM database to maintain high-quality records.
- Assist clients in navigating our software solutions and troubleshooting common technical issues.
- Collaborate with the remote support team to identify trends and improve service quality.
- Conduct follow-up calls to ensure client satisfaction and retention.
- Participate in daily team stand-ups and training workshops to enhance skill sets.
Qualifications
- High school diploma or equivalent required.
- Must be a legal resident of the United States.
- Reliable high-speed internet connection and a quiet home office environment.
- Strong written and verbal communication skills.
- A positive attitude and a strong desire to learn and grow.
- Ability to work flexible hours, including evenings and weekends as needed.