Job Description
Apex Support Group is currently seeking a motivated Entry Level Part-Time Customer Service Associate to join our expanding team in Charlotte, NC. We are looking for individuals who are eager to learn, possess a positive attitude, and want to kickstart their career in a fast-paced corporate environment.
We offer comprehensive training and a clear path for career advancement. If you are looking for a part-time role that offers flexibility and growth, we want to hear from you.
Key Highlights:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Flexible Schedule: Perfect for students or those balancing other commitments.
- Professional Development: Ongoing training and mentorship programs.
Join us in making a difference in our clients' lives while building a solid foundation for your future.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and feedback into our CRM systems.
- Assist in the onboarding process for new team members and partners.
- Collaborate with the operations team to improve service protocols and efficiency.
- Attend daily team meetings and participate in training sessions to enhance product knowledge.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and as part of a team.
- Reliable internet connection and a dedicated workspace.
- Willingness to learn new software and processes quickly.