Job Description
Join Nexus Solutions Inc. as a Entry-Level Night Shift Customer Support Specialist and launch your career in a dynamic remote environment! We're hiring immediately for our Philadelphia-based team with paid training and competitive benefits. Perfect for career starters, this role offers flexible scheduling while delivering exceptional service to global clients. Work from home with full equipment provided and grow your skills with our comprehensive onboarding program.
Why Nexus Solutions?
- 100% remote work with night shift flexibility
- Comprehensive paid training (4 weeks)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement program
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with global support teams to resolve escalated issues
- Meet/exceed performance targets for response time and customer satisfaction
- Participate in continuous improvement initiatives for support workflows
- Complete all training modules and certification requirements
- Adhere to data security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome)
- Strong written and verbal communication skills
- Comfortable working independently in a remote environment
- Basic computer proficiency with ability to learn new software
- Reliable high-speed internet connection
- Ability to work nights, weekends, and holidays as needed
- Positive attitude and problem-solving mindset