Job Description
Are you looking for a rewarding career in a dynamic environment?
Apex Support Solutions is currently seeking motivated Entry Level Customer Service Representatives to join our growing team on the Night Shift. We pride ourselves on providing top-tier technical support and service to our clients, and we are looking for individuals who are eager to learn and grow with us.
Even if you have no prior experience, our comprehensive Paid Training Program will equip you with the skills you need to succeed. We value dedication, patience, and a customer-first attitude above all else.
Why Join Us?
- Paid Training: No experience required. We teach you everything from day one.
- Night Shift Flexibility: Enjoy a competitive schedule with potential for overtime.
- Modern Facility: Work in a state-of-the-art office in the heart of San Jose.
- Career Growth: Clear pathways for advancement within the company.
Don't miss this opportunity to start your professional journey with a company that invests in its people.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during night shifts.
- Provide excellent technical support and troubleshoot basic hardware and software issues.
- Document customer interactions and solutions accurately in the CRM system.
- Resolve customer complaints and ensure high levels of customer satisfaction.
- Collaborate with team leads to improve support processes and procedures.
- Adhere to all company policies, including security and data privacy protocols.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and familiarity with the internet.
- Strong communication skills, both verbal and written.
- Ability to work independently and effectively in a remote or office setting.
- Willingness to work rotating night shifts (e.g., 6:00 PM - 3:00 AM or 10:00 PM - 7:00 AM).
- Reliable internet connection and a quiet workspace (if remote).