Job Description
Are you looking for a fresh start with a company that invests in you? We are currently hiring for Full-Time Night Shift Customer Support Associates in Nashville, TN.
At Apex Solutions, we provide comprehensive on-the-job training and a clear path for career advancement. You do not need prior experience—just a strong work ethic and a desire to succeed.
Join our elite team and enjoy a stable career with benefits, including health insurance, paid time off, and performance bonuses.
Responsibilities
- Assist customers with inquiries and resolve issues via phone and email during night shifts.
- Enter and update customer account information accurately into our CRM systems.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to improve customer satisfaction and retention.
- Document interactions and escalate complex issues to senior management.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (30+ wpm).
- Access to a reliable computer and high-speed internet.
- Must be available to work rotating night shifts (e.g., 6 PM - 2 AM or 10 PM - 6 AM).
- Strong communication skills and a positive attitude.
- Ability to work independently with minimal supervision.