Job Description
Launch your tech career in Albuquerque with our paid training program! NexusTech Solutions is seeking motivated entry-level candidates for immediate remote IT Support Specialist positions. No prior experience required – we provide comprehensive paid training covering network fundamentals, cybersecurity basics, and help desk operations. Work remotely while building skills with our expert mentors and enjoy a competitive salary with growth opportunities. Join our innovative team and transform your passion for technology into a thriving career!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document all support interactions and maintain ticketing systems
- Collaborate with senior engineers on complex technical problems
- Complete mandatory training modules and skill assessments
- Adhere to company security protocols and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Self-motivated with ability to learn independently
- Reliable internet connection for remote work
- Availability to attend paid training (4 weeks, 9am-5pm MST)
- Must pass background check and drug screening