Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Long Beach, CA. No prior experience required – we provide all necessary training to transform you into a tech professional. Enjoy remote flexibility while building foundational skills in network troubleshooting, system administration, and customer support. Join our inclusive team and gain hands-on experience with industry-leading technologies. This is your gateway to a stable, high-demand career in IT with growth opportunities into cybersecurity, cloud computing, and beyond.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues following company protocols
- Install and configure operating systems, software, and network equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training modules to expand technical expertise
- Adhere to cybersecurity best practices and data protection policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn new skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with computer systems and internet navigation
- Self-motivated with ability to work independently in remote setting
- Valid California driver's license (for occasional on-site visits)
- Must pass background check and drug screening