Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals in Mesa, AZ (or fully remote) to provide exceptional technical support to our growing client base. At TechSolutions Inc., we invest in talent through comprehensive training programs and clear career advancement paths. Enjoy a collaborative environment, competitive benefits, and the flexibility of remote work while making a tangible impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Install and configure computer systems, networks, and peripherals
- Document technical procedures and maintain accurate service records
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on complex system integrations
- Monitor system performance and implement preventative maintenance
- Adhere to ITIL best practices for incident management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Proficiency with ticketing systems (e.g., Zendesk, Jira)
- Valid U.S. driver's license for occasional on-site visits