Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals for entry-level IT Support Specialist positions in Charlotte, NC. No prior experience required—our 8-week paid training program will equip you with industry certifications and hands-on skills. Join a collaborative team supporting Fortune 500 clients while receiving mentorship from senior engineers. This is your gateway to a sustainable tech career with growth opportunities into cybersecurity, cloud computing, and systems administration.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document service tickets and maintain accurate records in ITSM platforms
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to maintain technical certifications
- Support network infrastructure monitoring and basic maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits
- Pass background check and drug screening