Job Description
Launch your career in Philadelphia with our paid IT training program! TechForward Solutions is seeking motivated individuals to join our award-winning team as Entry-Level IT Support Specialists. No prior experience required – we provide comprehensive paid training covering networking, cybersecurity, cloud computing, and customer service. This is your chance to gain industry-recognized certifications while earning a competitive salary in Philadelphia's growing tech hub. Our 12-week program combines classroom instruction with hands-on lab experience, ensuring you're job-ready for roles in enterprise environments, healthcare systems, and financial institutions. Enjoy benefits including health insurance, 401(k) matching, and career advancement opportunities. Join us in building the future of technology while building your future in Philadelphia!
Responsibilities
- Participate in 12-week paid IT training program covering core technical skills
- Provide hardware/software troubleshooting support to internal teams
- Document technical issues and resolutions using ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Assist with network monitoring and basic security protocols
- Deliver exceptional customer service via phone, email, and chat
- Collaborate with senior engineers on complex projects post-training
- Obtain CompTIA A+ and Microsoft Azure Fundamentals certifications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows, Office Suite)
- Eagerness to learn new technologies and systems
- Ability to work in fast-paced, team-oriented environment
- Valid driver's license (for occasional client site visits)
- Pass background check and drug screening