Job Description
Join our award-winning tech team in Charlotte as an IT Support Specialist! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to launch your career in technology. Our 12-week program covers network troubleshooting, cybersecurity basics, and cloud infrastructure management. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment in Charlotte's thriving tech hub. Apply now to transform your passion for technology into a professional career!
Responsibilities
- Provide technical support for hardware/software issues across 150+ employees
- Configure and deploy network equipment (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Conduct user training sessions on new technologies
- Monitor system performance and implement security protocols
- Participate in rotational on-call support schedule
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional site visits
- Passion for technology and continuous learning