Job Description
Launch your tech career with comprehensive training! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Houston. We provide paid industry certification training and mentorship to transform beginners into confident IT professionals. Join our dynamic team where your growth is our priority.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and solutions in ITSM systems
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training programs to build expertise
- Maintain security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends