Job Description
Launch your tech career with our comprehensive paid training program! TechLaunch Careers is seeking motivated individuals for our Entry-Level IT Support Specialist position in Cleveland, OH. No prior experience required – we provide full salary during your 8-week paid training period. Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. This full-time role offers competitive benefits, career advancement opportunities, and a supportive learning environment designed to transform beginners into IT professionals.
What We Offer:
- 8-week paid training program ($45,000/year salary)
- Full-time position with comprehensive benefits package
- Mentorship from industry-certified professionals
- Certification reimbursement opportunities
- Clear career progression path
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure hardware/software systems across client environments
- Monitor and maintain network infrastructure using industry-standard tools
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in after-hours on-call rotation (rotational schedule)
- Execute system backups and security protocols
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to work independently and in team settings
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- US citizenship or work authorization required