Job Description
Launch your tech career with our comprehensive paid training program! TechForward Solutions is seeking motivated Entry-Level IT Support Specialists in El Paso with remote work flexibility. No prior experience required – we provide industry-leading certification training, mentorship, and career advancement opportunities. Join our dynamic team to build foundational skills in networking, cybersecurity, and cloud technologies while supporting enterprise clients. Enjoy competitive compensation, full benefits, and a hybrid remote/on-site work model in sunny El Paso.
Responsibilities
- Complete paid training modules covering IT fundamentals, system administration, and security protocols
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues including OS, network connectivity, and cloud applications
- Document technical procedures and maintain accurate incident reports
- Collaborate with senior engineers during complex problem-solving scenarios
- Participate in ongoing skills development workshops and certification programs
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic computer literacy with proficiency in Windows/Mac OS
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset and patience with technical beginners
- Reliable internet connection and dedicated home workspace