Job Description
Join our dynamic IT team in Philadelphia and launch your career with TechNova Solutions! We're urgently seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical support to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while receiving mentorship from industry experts. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. Don't miss this urgent opportunity to grow your skills in a supportive, innovative setting.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access protocols
- Deploy and maintain desktop/laptop systems, peripherals, and software installations
- Document IT processes, incidents, and resolutions in knowledge base systems
- Monitor system performance and security alerts across client environments
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot independently
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and professionalism
- CompTIA A+ certification or willingness to obtain within 6 months
- Experience with helpdesk ticketing systems (ServiceNow, Zendesk preferred)