Job Description
Join TechNova Solutions' dynamic IT team in Mesa, AZ! We're urgently seeking passionate entry-level IT professionals to launch their careers in a cutting-edge environment. As an IT Support Specialist, you'll be the backbone of our technical operations, providing critical support to 500+ users across our growing organization. Enjoy competitive compensation, comprehensive benefits (health/dental/vision), paid training, and clear growth paths into cybersecurity and cloud infrastructure roles. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT procedures, incidents, and solutions in ticketing systems
- Collaborate with vendors for hardware/software procurement
- Assist with cybersecurity protocols and data protection measures
- Participate in IT projects including cloud migration initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows/macOS OS and basic networking concepts
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to lift 30lbs and work in a 24/7 on-call rotation