Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're urgently seeking motivated Entry Level IT Support Specialists to join our Houston headquarters. As a rapidly growing tech company, we offer unparalleled mentorship, cutting-edge projects, and a collaborative environment where your skills will flourish. If you're passionate about technology and eager to grow professionally, this is your opportunity to make an immediate impact.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Manage user accounts, permissions, and access controls across systems
- Document technical issues, solutions, and procedures in our knowledge base
- Assist with cybersecurity best practices and basic network monitoring
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service aptitude
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Texas driver's license for occasional off-site support