Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support across our growing enterprise. This role offers hands-on experience with cutting-edge technologies and a clear path to career advancement. Enjoy competitive benefits, flexible work arrangements, and mentorship from senior engineers. Be part of a company that invests in talent and drives innovation in the heart of Austin's tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Deploy and configure Windows/Linux systems with standardized imaging tools
- Manage Active Directory accounts and group policies
- Provide Tier 1/2 support for network infrastructure (VPN, routers, switches)
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT security initiatives
- Monitor system health using monitoring tools (e.g., Nagios, SolarWinds)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS troubleshooting and basic Linux commands
- Understanding of TCP/IP networking fundamentals
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize competing tasks
- Basic familiarity with cloud platforms (AWS/Azure) preferred